Frequently Asked Questions
rq99 All Your Questions Answered Here
From opening an account to payments, games to bonuses — find clear and detailed answers to all your questions about rq99 on this page.
rq99 is a trusted online casino and betting platform for Bangladesh. New players often have many questions — how to open an account, how to deposit using bKash or Nagad, which games are available, what the bonus terms are, and how to play safely. Below, the most common questions are organized into 5 categories. If you do not find an answer, our 24/7 Bengali live chat support is always ready to help.
Account and Registration
To open an account at rq99, you need an active mobile number, a valid email address, and your full name. The registration process is entirely online and takes just a few minutes. You may need to verify your email or mobile number to activate your account. Register with accurate information to avoid any issues when withdrawing funds.
rq99 is for players aged 21 and above only. During registration, you must confirm that you are 21 or older. It is strictly prohibited for anyone underage to create an account or use the platform. Keep your login details safe from younger members of your household.
No. Each person may hold only one rq99 account. Creating multiple accounts violates the platform's rules and may result in all accounts being suspended and any funds held being forfeited. Bonus benefits are also available only once per account.
Use the "Forgot your password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. If you run into trouble, contact rq99's 24/7 live chat — our support team will resolve it quickly.
You can update your email or mobile number from Account Settings. However, some changes may require identity verification for security reasons. For name changes, please contact the support team. Always keep your details up to date to avoid any delays in payment processing.
Deposits and Withdrawals
Deposits to your rq99 account via bKash are usually instant. In most cases your balance updates within a few seconds to a few minutes at most. If there is an issue, contact live chat with your transaction ID. The minimum deposit amount is ৳500.
Yes. You can deposit and withdraw at rq99 using all four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500 for each method. Choose your preferred method and follow the steps provided.
Withdrawals at rq99 are generally processed within 5 to 30 minutes. This is one of the fastest payment processes in Bangladesh. The minimum withdrawal amount is ৳1,000. If your account verification is complete before you request a withdrawal, the process will be even faster.
rq99 generally does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees. Check the fee structure of your provider for details, or contact our support team.
First confirm that your account is fully verified and that the wagering requirements on any bonus have been met. Withdrawals below ৳1,000 are not permitted. If all conditions are met and the issue persists, contact rq99 live chat with your transaction details — we will resolve it promptly.
Games and How to Play
Go to the cricket betting section at rq99 and select your preferred match from the BPL, T20 World Cup, or IPL listings. You can bet on match winner, total runs, wickets, and many other markets. Review the odds carefully before placing a bet and stay within your budget. Live betting also lets you place wagers on matches already in progress.
The slots section at rq99 features games from top providers including PG Soft, Pragmatic Play, and JILI. You will find many popular slots such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Lucky Neko. Some games may offer a free demo mode, which is useful for new players.
RTP is the theoretical long-term average return rate of a game — a number representing what percentage of total bets is returned to players on average over extended play. A higher RTP means better overall odds, but it does not guarantee the outcome of any single session. Every spin or bet is independent and random.
Yes. rq99 is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app installation is needed. The site is optimized for smaller screens, so game loading and navigation remain smooth. With a good internet connection, live games can also be enjoyed without interruption.
The rq99 live casino features live dealer games from Evolution Gaming, Ezugi, and other top providers. Popular table games including Baccarat, Roulette, Blackjack, Andar Bahar, and Teen Patti can be played with a live dealer. Spribe's Aviator is also popular among many Bangladeshi players.
rq99 uses software from reputable game providers only. These games run on Random Number Generator (RNG) technology, which makes every outcome completely random and unpredictable. Fair play and transparency are core principles of our platform.
Bonuses and Promotions
When you open an account at rq99 for the first time and make a deposit, you receive a 100% welcome bonus of up to ৳20,000. This means if you deposit ৳1,000, you start playing with ৳2,000 in total. This bonus is for new members only and can be claimed once. A minimum deposit of ৳500 activates the bonus.
A wagering requirement refers to how many times you must bet the bonus amount before it can be withdrawn. The wagering requirement for the rq99 welcome bonus is 25x. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before that amount becomes withdrawable. The contribution rate toward the wagering requirement may vary by game.
The rq99 VIP program has three tiers: Bronze, Silver, and Gold. By playing regularly, you will gradually advance to higher tiers. Bronze offers weekly cashback of up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%. VIP members also receive special benefits and offers.
VIP members receive cashback on their net losses every week. The cashback rate depends on your VIP tier. Typically, the previous week's cashback is added to your account at the start of each new week. For exact rates and conditions, check the rq99 promotions page or ask via live chat.
A bonus may be cancelled if you use multiple accounts, register with incorrect or false information, are suspected of bonus abuse, or violate any of the specified terms. Play honestly and follow the platform's rules. Read the terms and conditions page for full details.
Security and Responsible Gaming
rq99 uses SSL encryption technology to keep all data secure. Your personal information and financial transaction details are not shared with third parties. Our security measures meet international standards and are updated regularly. See our privacy policy page for full details.
Yes. As a responsible gaming tool, you can set daily, weekly, or monthly deposit limits. This reduces the risk of overspending. To set or change limits, use Account Settings or contact live chat for assistance. Staying within your budget is part of healthy gaming habits.
If you feel that gaming is getting out of your control, make use of the self-exclusion option. Your account can be temporarily closed for a set period, or you can take a longer-term break. To request this, contact rq99 live chat. Our support team will assist with the process in complete confidence.
If you develop an unhealthy relationship with gambling, you should seek help immediately. The rq99 responsible gaming section contains advice and a list of resources. Talk to a family member or a trusted friend. Remember, gaming is for entertainment — it is not a way to solve financial problems.
The rq99 support team is available in Bengali via live chat seven days a week, 24 hours a day. You will find the live chat button on any page of the site. You can also reach us by email at [email protected]. Phone and WhatsApp support are not currently available.
If you notice unauthorized access to your account or any suspicious activity, contact rq99 live chat or email [email protected] immediately. We will investigate right away and take steps to secure the account if necessary. Change your password regularly and never share it with anyone.
Support Options
Live Chat
Instant support in Bengali 24/7. Talk to us directly from any page on the site.
Email Support
For detailed questions or complaints, email us at: [email protected]
FAQ Documentation
Detailed answers to the most common questions are organized on this page — easy to find quickly.
Still have questions? Contact Support
Our Bengali-speaking support team is by your side day and night. For any issue, speak to us directly via live chat.