Stay in control of responsible gaming at rq99
Enjoy entertainment within your limits — our self-exclusion, deposit limit, and time-out features are here for you.
Why is responsible gambling important?
Gambling is a form of entertainment — not a source of income. At rq99, we believe every player should be able to play with enjoyment, safely, and within their own budget. Building responsible gambling habits is essential for peace of mind and financial stability.
We understand that sometimes the excitement of playing can go beyond control. In those moments, taking the right steps is necessary. rq99 provides multiple tools and resources to help you take those steps. Our platform is for those aged 21 and above only — we strictly follow this rule.
Our protection tools
Set Deposit Limits
You can set a daily, weekly, or monthly maximum deposit limit. Once set, the limit takes effect immediately. A 72-hour delay applies if you want to increase it — giving you time to think before making a decision.
Time-Out Feature
If you feel you need a short break, you can temporarily suspend your account for 24 hours up to 30 days. No betting or deposits will be possible during the time-out.
Self-Exclusion
If you have a long-term problem, choose self-exclusion. You can close your account for 6 months, 1 year, or permanently. Your account cannot be reactivated while exclusion is in effect.
Betting History Review
View a detailed history of all your betting activity, deposits, and withdrawals. Checking your own spending regularly makes it easier to make informed decisions.
24/7 Bengali Support
Contact our Bengali live chat support at any time. Our trained team will help you activate responsible gaming tools.
21+ Age Verification
rq99 is for those aged 21 and above only. Age verification is mandatory at registration. There is no way for minors to open an account.
Signs of problem gambling
If any of the following signs apply to you, you should seek help right away. Acknowledging the problem is the first step toward a solution.
Behavioral signs
- Repeatedly trying to win back money you have lost
- Hiding your gambling from family and friends
- Gambling interfering with work or studies
- Borrowing money or selling assets to gamble
- Feeling restless and irritable when unable to gamble
Ask yourself
Evaluate your own gambling patterns. Answering honestly will help you understand whether the situation is under control.
Financial signs
- Are you spending more on gambling than your monthly budget allows?
- Are you putting money into gambling instead of paying bills or debts?
- Do you find yourself making repeated urgent transfers via bKash or Nagad?
- Are you cutting back on household expenses to fund gambling?
- Are you repeatedly raising your bets in hopes of a big win?
How to use limits and protection tools
After logging in to your rq99 account, all responsible gaming settings can be found in the "My Account" section. The steps are described below:
Set your deposit limit
After logging in, go to Account Settings → select "Deposit Limit" → enter your daily/weekly/monthly amount → confirm. The change will take effect immediately.
Activate time-out
In Account Settings, find the "Time-Out" option → choose a break of 24 hours, 7 days, or 30 days → confirm. Your account will not be active until the break period ends.
Apply for self-exclusion
Send a self-exclusion request via live chat or email → set the duration (6 months / 1 year / permanent) → our team will close the account within 24 hours.
Talk to our support team
Contact our 24/7 Bengali live chat at any time. Or email [email protected]. We are ready to help without judgment.
21+ age rule and protection of minors
rq99 strictly follows a 21+ age policy. This platform is for those aged 21 and above only. All users have their age verified at registration.
If there are minors in your household, make sure they cannot access your account. Always keep your login details (username and password) private. Using parental control software is recommended for your family's safety.
- Age verification is mandatory at registration
- Accounts belonging to minors are closed immediately
- Additional verification applies to suspicious accounts
- Keep your login details private
- Do not share your details with family members
- Keep your device password lock active
If you need help
Contact us directly
If you feel gambling is going beyond your control, do not wait — talk to us. Our support team is with you in Bengali, 24 hours a day, 7 days a week.
Email: [email protected]
Live chat: available at the bottom right of any page
We do not judge your situation — we only want to help.
Our commitment to responsible gaming
rq99 is committed to creating a responsible gambling environment for players in Bangladesh as a safe and reliable platform. Our goal is not only entertainment — your mental and financial wellbeing matters equally to us.
SSL encryption, fair play, and transparent payment processes — these are the three pillars on which we work to remain worthy of your trust.
Frequently asked questions
Enjoy with responsibility
Enjoy rq99 safely — our games, cricket betting, and slots are all waiting for you. Play within your limits.