rq99 Terms and Conditions

rq99 is an online gaming and betting platform that provides services to users in Bangladesh. The following general rules apply to all users:

• Accessing the platform constitutes your agreement to these Terms.
• rq99 reserves the right to change, update or replace these Terms at any time.
• An active and verified account is required to use the services.
• Each user may operate only one account.
• All decisions made by rq99 are considered final and binding.

If any provision of these Terms is declared invalid or unenforceable by a competent authority, all remaining provisions shall remain in full force.

The following eligibility criteria must be met to register with rq99 and use its services:

• Age requirement: You must be at least 21 years old. Registration by minors is strictly prohibited.
• Identity verification: Accurate and truthful information must be provided at the time of registration. Providing false information may result in permanent account closure.
• One account policy: Only one account is permitted per individual, household, device or IP address.
• Voluntary participation: You are participating on the platform voluntarily and at your own discretion.

It is your own responsibility to ensure the security of your rq99 account. Please follow the rules below:

• Keep your login credentials (username and password) completely confidential.
• Do not allow anyone else to use your account.
• If you notice any suspicious activity on your account, notify our live chat support immediately.
• Always keep all account information up to date and accurate.
• Under the inactive account policy, an account may be suspended if it remains unused for an extended period.

The following policies apply to transactions on rq99:

• Minimum deposit: ৳500 (per method).
• Minimum withdrawal: ৳1,000.
• Withdrawal time: Processing is generally completed within 5 to 30 minutes.
• Approved methods: bKash, Nagad, Rocket and Upay.
• You may only use payment methods registered in your own name.
• Identity verification may be mandatory before a withdrawal request is processed.
• Deposited funds cannot be withdrawn before being wagered at least once.

All bonuses and promotional offers at rq99 carry their own terms and conditions. The following general rules apply to all offers:

• Welcome bonus: 100% bonus on the first deposit up to ৳20,000. Wagering requirement is 25 times.
• The specified wagering requirement must be met before bonus funds can be withdrawn.
• Claiming bonuses on multiple accounts from the same IP address, the same device or the same household is not permitted.
• If bonus abuse or fraud is suspected, rq99 reserves the right to cancel the bonus and any associated winnings.
• Each promotion has a specific validity period; any unused bonus expires at the end of that period.
• The VIP program has three tiers: Bronze up to 0.4%, Silver up to 0.8% and Gold up to 1.2% weekly cashback.

rq99 reserves the right to change, suspend or cancel any bonus or promotion. Contact 24/7 live chat for details about any promotion.

The following policies must be followed when playing games on rq99:

• Each game has its own rules, which must be read before starting the game.
• If a game is interrupted due to a technical fault, rq99 will determine the outcome based on system records.
• If a calculation error is found in a game result, rq99 reserves the right to restore the correct result.
• Intentionally exploiting any bug or vulnerability in the game software is strictly prohibited.
• All games are operated through Random Number Generator (RNG) technology, which ensures fair play.
• In sports betting, the outcome of a bet depends on the official result of the relevant tournament.

The following activities are strictly prohibited on the rq99 platform:

• Creating and operating multiple accounts.
• Any form of fraud, deception or manipulation.
• Bonus abuse or claiming bonuses in a manner that violates the terms and conditions.
• Attempting unauthorised access to the platform's software or systems.
• Collusion or agreements against other users.
• Using the platform for money laundering or illegal activities.
• Using automated bots or software to conduct betting or gaming.
• Collecting or misusing other users' account information.

rq99 may suspend or permanently close an account in the following circumstances:

• Violation of any provision of the Terms.
• Providing false information during identity verification.
• Suspicion of fraud or illegal activity.
• A self-exclusion request is made.

Users may also request account closure at any time. In that case, the opportunity to withdraw any valid balance will be provided, however the bonus balance will be cancelled.

rq99 gives the highest importance to protecting your personal information. Our data management policy:

• All data is protected through SSL encryption technology.
• Your personal information will not be sold to any third party.
• Your prior consent will be obtained for marketing or promotional communications.
• For more details, please read our Privacy Policy.

rq99 gives the highest priority to responsible gaming. We believe gaming is a form of entertainment and should never be a cause of financial or mental difficulties.

• Users can set their own daily, weekly or monthly deposit limits.
• Through the self-exclusion feature, a user can take a break from the platform for a specified period.
• If signs of problematic gambling behaviour appear, seek help immediately.
• Only persons aged 21 or above may participate in gaming.
• For more details on responsible gaming, visit our Responsible Gaming page.

rq99 accepts no liability for the following:

• Any transaction or game left incomplete due to internet connection loss.
• Any loss caused by third-party software or services.
• Any loss resulting from insecure storage of your account credentials.
• Services being temporarily unavailable during technical maintenance.
• Financial loss resulting from a user's own decisions.

In any circumstance, the maximum liability of rq99 will be limited to the actual balance held in the user's account.

rq99 reserves the right to change these Terms at any time. The following procedure will be followed when making changes:

• Users will be notified in advance of any significant changes.
• The updated Terms will be published on this page and the "Last updated" date will be revised.
• Continued use of the platform after changes are made will be considered acceptance of the new Terms.
• If you object to any change, you may request account closure.

If you have any questions or concerns about these terms, please contact us:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]
• Response Time: Email inquiries are answered within business days.

For more information, visit our FAQ page or About Us page.