rq99's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") has been prepared on behalf of rq99 ("we", "our", "Platform") and applies to the website rq99.cam. This Policy describes our practices regarding the collection, use, disclosure, and protection of information when you ("user", "your") use the Platform.

This Privacy Policy is an integral part of our Terms and Conditions. By registering an account on the Platform or using our services, you will be considered to have given your consent to the terms described in this Policy.

rq99 operates a safe and reliable online entertainment platform for users in Bangladesh. We follow internationally recognised data protection standards and are committed to safeguarding the privacy of your personal information.

Any changes to this Policy will be published on our website. We therefore recommend that you review this page regularly. If you continue to use the Platform after such changes are published without reading this Policy, you will be considered to have consented to the updated Policy.

2 What Information We Collect

The rq99 platform may collect the following types of information for its operation:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Nationality and country

2.2 Identity Verification Information

During the account verification ("KYC") process, we may collect the following information:

• National ID (NID) number or passport number
• Photo of a government-issued identity document
• Selfie or live photo (for identity confirmation)
• Proof of address documents (where applicable)

2.3 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.4 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Login time and location
• Gaming activity history and preferences
• Cookies and session data

3 How We Collect Information

rq99 collects your information in the following ways:

3.1 Direct Provision of Information

When you open an account with rq99, complete identity verification, contact customer support, or fill in any form, you directly provide us with information. This information is collected with your explicit consent.

3.2 Automatic Collection

When you use the Platform, technical information (IP address, browser data, cookies) is collected automatically. This information is used to ensure security and improve the user experience.

3.3 Information Received from Third Parties

We may receive certain information from trusted third parties for payment processing, identity verification, or fraud prevention purposes.

4 Purpose of Using Information

rq99 uses the information collected for the following purposes:

4.1 Account Management

• Account registration and administration
• Identity and age verification (confirming 21+)
• Secure login and authentication
• Password recovery and account security

4.2 Payment Processing

• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Maintaining transaction records
• Preventing fraud and unauthorised transactions

4.3 Customer Support

• Providing assistance through 24/7 Bengali live chat
• Resolving complaints and issues
• Sending necessary notifications and updates

4.4 Service Improvement

• Analysing and improving platform performance
• Personalising the user experience
• Planning new features and services

4.5 Legal and Regulatory Compliance

• Complying with Anti-Money Laundering (AML) regulations
• Fulfilling legitimate requests from legal authorities
• Implementing responsible gaming policies

5 Data Storage and Security

5.1 Retention Period

rq99 retains your information for as long as necessary to meet legal requirements. Generally, even after an account is closed, information may be kept for a specified period for legal and regulatory reasons. Once that period has passed, the information is securely deleted or anonymised.

5.2 Security Measures

To protect your personal and financial information, rq99 applies the following security measures:

• SSL Encryption: 256-bit SSL encryption is used for all data transmissions
• Encrypted Storage: Sensitive data at rest is stored in encrypted form
• Access Controls: Only authorised personnel can access the relevant information
• Security Monitoring: Regular system monitoring to detect suspicious activity
• Regular Audits: Regular internal and external audits to ensure data security

5.3 In the Event of a Data Breach

If a data breach occurs, we will notify the affected users within the legally required timeframe and take the necessary remedial action.

6 Sharing Information with Third Parties

rq99 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

6.1 Service Providers

The minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners are bound by contract with us to protect the information.

6.2 Legal Obligations

Where disclosure of information is legally required as part of a court order, government directive, or legal process, rq99 will provide the relevant information to the appropriate authorities.

6.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities for the prevention and investigation of financial fraud, money laundering, or other illegal activity.

6.4 Business Transfers

In the event of a corporate merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be duly notified in advance in such cases.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device that help a website remember your preferences and session information. rq99 uses cookies to ensure a safe and improved browsing experience.

7.2 Types of Cookies We Use

• Essential Cookies: Essential for login, security, and basic platform functionality
• Functional Cookies: Used to remember your language preferences and settings
• Analytics Cookies: Help analyse platform usage and support improvements

7.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may limit platform functionality and some services may not work correctly.

8 Your Rights

As a rq99 user, you have the following rights regarding your information:

8.1 Right to Know

You have the right to know what information we have collected about you and how it is being used. Upon request, we will provide you with a copy of the information we hold about you.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. We will update the information within a reasonable timeframe.

8.3 Right to Erasure

You may request the deletion of your information under certain circumstances. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted under certain circumstances. rq99 will review this request and take appropriate action.

8.5 Request Process

To exercise any of the above rights, contact us by email at: [email protected]. We will respond to your request within a reasonable time and take the necessary steps after verifying your identity.

9 Protection of Minors

rq99's services are intended solely for individuals aged 21 or older. We do not knowingly collect or store information from anyone under the age of 21.

We carry out an age verification process at the time of registration. If we discover that we have accidentally collected information from a minor, the relevant account will be immediately closed and all information will be deleted.

If a parent or legal guardian becomes aware that their child has provided information to rq99, please contact us immediately at [email protected].

10 Policy Changes

rq99 reserves the right to update this privacy policy from time to time. We will publish a notice on the website and update the "Last Updated" date at the top of the page whenever there are any significant changes.

If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

If any change significantly affects your existing rights, we will send a notification to your registered email address.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following means:

Responses to privacy policy-related requests are generally provided within business days. Complex requests may take a little longer, but we always aim to respond within a reasonable time.

Your privacy is very important to us. Thank you for being with rq99.